Delight Me...The Ten Commandments of Customer Service
Stanton, John. "Delight Me...The Ten Commandments of Customer Service." Supermarket College; Instructional Television and Video Assn.; Fussiges Obst; The Sales and Marketing Assn.; Real Estate Sales and Marketing Assn. Atlantic City, NJ; New Orleans, LA; Stuttgurt, Ger.; Lancaster, PA; Philadelphia, PA. 16 June 1998; 5 June 1998; 16 May 1998; 20 Apr. 1998; 7 Apr. 1998. Conference Presentations.
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